LOCAL FAMILY OWNED AUTO REPAIR SHOP SPECIALIZING IN MERCEDES-BENZ/AMG SERVICE, REPAIR AND PERFORMANCE IN OC!

CAREERS AT STARMOTORWERKSOC.COM

EUROPEAN AUTOMOTIVE SERVICE ADVISOR (Mercedes-Benz Specialist)

On Site | Costa Mesa, CA

We are an Equal Opportunity Employer

ROLE:

Star Motor Werks is a family-owned and operated auto repair shop specializing in European vehicles, with a focus on Mercedes-Benz models. With a commitment to providing quality service and personalized attention to our customers, we take pride in our reputation for excellence and integrity in the automotive industry.

We are seeking a client-focused and knowledgeable Service Advisor to join our team. As a Star Motor Werks Service Advisor, you will serve as the primary point of contact for clients seeking service and maintenance for their vehicles, with a specialized focus on Mercedes-Benz models. You will play a crucial role in ensuring exceptional customer service, transparency in communication, and efficient coordination between customers and technicians.

RESPONSIBILITIES:

  • Greet customers warmly and assess their European vehicle service needs, prioritizing clarity and understanding.

  • Provide accurate estimates for repairs and maintenance services specific to European brands, particularly Mercedes-Benz vehicles.

  • Educate customers on recommended services and maintenance schedules, ensuring alignment with European automotive standards.

  • Schedule appointments and prioritize service requests based on urgency and workload, considering the specialized needs of European vehicles.

  • Communicate effectively with technicians to ensure timely completion of repairs, particularly those related to Mercedes-Benz vehicles.

  • Maintain detailed customer records, including service history and repair recommendations.

  • Follow up with customers to ensure satisfaction and retention, addressing any concerns promptly and professionally.

  • Assist with administrative tasks and support the overall operation of the service department, contributing to a seamless customer experience.

  • Continuously update knowledge and skills through training and professional development opportunities.

Skills/Qualifications:

  • Previous experience as a service advisor in a European automotive repair shop, with knowledge of Mercedes-Benz vehicles preferred.

  • Understanding of European automotive systems and repair processes, including OEM and aftermarket parts.

  • Strong customer service and interpersonal skills, with a genuine passion for helping customers and addressing their needs.

  • Ability to multitask and work in a fast-paced environment, maintaining composure and professionalism under pressure.

  • Proficiency in computer software and data entry, with the ability to navigate diagnostic systems such as STAR, DAS, and XENTRY.

  • Excellent communication and problem-solving abilities, with a commitment to resolving customer concerns effectively.

  • Physical ability to perform lifting and manual tasks as needed.

  • High level of dependability, persistence, time management, and safety awareness.

  • Independence, with the ability to take initiative and solve problems proactively.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or requirements.

Apply for this Role

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Star Motor Wërks is a licensed, bonded and insured independent repair facility specializing in Mercedes-Benz service, repair and performance. Our Mercedes-Benz Master Certified technicians have more than 10 years of experience working exclusively on Mercedes-Benz vehicles. We have factory diagnostic equipment and tools to properly diagnose and repair your vehicle, utilizing only high quality parts. We offer competitive pricing allowing you to save up to 30% of total repair costs, compared to local dealership pricing.

HOURS OPEN

Monday - Friday: 8:00AM - 5:00PM

Saturday - Sunday: Closed for family time.

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