Oversee all aspects of shop operations, including scheduling, workflow management, and quality control.

Develop and implement strategies to optimize productivity, efficiency, and customer satisfaction.

Ensure compliance with safety regulations, company policies, and industry standards.

Lead, coach, and mentor a team of automotive technicians, service advisors, and support staff.

Foster a culture of teamwork, accountability, and continuous improvement.

Conduct regular performance evaluations, provide feedback, and identify opportunities for training and development.

Maintain open communication with customers to address inquiries, concerns, and feedback.

Diagnose, repair, and perform maintenance on European vehicles, with a focus on Mercedes-Benz models.

Conduct inspections, troubleshoot automotive issues, and recommend necessary repairs and replacements.

Utilize diagnostic tools and equipment to ensure accurate and efficient repairs.

Perform engine tune-ups, oil changes, tire rotations, and other preventive maintenance tasks.

Ensure that repairs and services are completed accurately, efficiently, and to the highest standards of quality.

Listen attentively to customer concerns, diagnose vehicle issues, and provide accurate estimates for repairs and maintenance services.

Uphold a customer-centric approach, striving to exceed expectations and build lasting relationships.

Communicate effectively with customers, providing updates on repair progress, explaining recommended services, and addressing any questions or concerns.

Manage inventory of parts, supplies, and equipment, optimizing stock levels and ordering as needed.

Coordinate with suppliers and vendors to ensure timely delivery of parts and materials.

Maintain shop equipment and facilities, conducting regular inspections and preventive maintenance.

Monitor and manage shop finances, including budgeting, forecasting, and expense control.

Identify opportunities for revenue growth, cost reduction, and operational efficiency.

Prepare and analyze financial reports, providing insights and recommendations to the management team.

Ensure that customers receive a positive and memorable experience at our shop, fostering trust and building lasting relationships.